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For Tardy's staff, knowing this level of Spanish has made the difference between patients hanging up and patients getting care. "So an example would be ânecesita,' âyou need to,' and then you can add on the infinitive," she explained. "We certainly would never state that you will be fluent after taking any of our classes because that’s not realistic, but we do present concepts in a way that you can apply immediately in the medical setting, so it's a correct, but simple Spanish," she said. For example, RÃos teaches providers to use "key power verbs" which can be used to quickly give patients advice or recommendations.
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The Language According to Tamara RÃos, who presented the Medical Spanish session, being bilingual in a patient's language is not a requirement for providing culturally competent care. Instead, her education sessions focus on the basics.
#Hopefully not in spanish how to#
"They learned the basics on how to greet the patient, how to take the message and how to book the appointment," said Tardy of her staff members who attended the session. Providers learned key phrases and medical terms in Spanish, and culturally appropriate ways to provide care. This particular session was designed to help non-Spanish-speaking providers communicate clearly and effectively with Latino patients. Through funding from Direct Relief, they provide educational services to physicians caring for underserved patients. A solution came in the form of an education session: the Medical Spanish session offered by the nonprofit group The MAVEN project. They might not call back, or even hang up out of frustration. Because the call center serves as the main entry point of care for the Richmond, Virginia health center, these patients were at risk of not getting medical attention.
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But at the organization's call center, only a handful of staff members are bilingual. "We would have to either put on hold and see if someone is available to speak to them, or tell them to call back somehow," said Nancy Tardy, the director of the call center. Â By Amarica Rafanelli At Baptist Community Health Services, about one-third of patients are Spanish speaking. If Direct Relief requests a change to or removal of republished Direct Relief content from a site or on-air, the republisher must comply.įor any additional questions about republishing Direct Relief content, please email the team here.įor Many Latino Patients, Health Care is Much More than Medicine.
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